Kinetic Americas - Performance Degradation

We are currently investigating an incident that may be causing degraded performance in Production environment for a subset of customers in Kinetic Americas region. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.

We are continuing to investigate degraded performance affecting Production environment for some customers in Kinetic Americas region. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.

We are continuing to investigate degraded performance affecting Production environment for some customers in  Kinetic Americas region . The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.

We are continuing to investigate degraded performance affecting Production environment for some customers in  Kinetic Americas region . The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.

We have identified the root cause of degraded performance affecting Production environment for some customers in  Kinetic Americas region . Our technical teams are implementing corrective actions to restore normal performance levels. Customers may continue to experience delays or slower-than-expected response times while remediation is in progress. We will provide the next update within 30 minutes, or sooner if normal performance is restored.

A mitigation has been applied for degraded performance affecting Production environment for some customers in  Kinetic Americas region . Service performance is improving, and our teams are monitoring closely to confirm that response times have returned to expected levels. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.

A mitigation has been applied for degraded performance affecting Production environment for some customers in  Kinetic Americas region . Service performance is improving, and our teams are monitoring closely to confirm that response times have returned to expected levels. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.