Outage in Episerver

CMP: PDF File Preview Generation Unavailable

Resolved Minor

August 12, 2026 - Started about 12 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews. Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred. We will continue to provide updates as we make progress toward a fix. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 08/12/2026 04:03PM

This incident has been resolved.

MONITORING about 9 hours ago - at 08/12/2026 01:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 12 hours ago - at 08/12/2026 10:38AM

We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.

Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.

We will continue to provide updates as we make progress toward a fix. Thank you for your patience.

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