Outage in Eptura Engage

S3 - Device Hub Portal is down intermittently for India region

Resolved Minor

November 13, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

Condeco Device Hub portal is down and showing "service unavailable" message.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/14/2024 05:57PM

Device hub is stable and accessible to users in all regions. No further errors have been observed, and issue is resolved. We will continue to monitor Device hub internally for stability.

INVESTIGATING over 1 year ago - at 11/14/2024 11:50AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/14/2024 10:22AM

We are continuing to investigate the issue with Microsoft. It has also been identified that the issue is observed if Portal is accessed from India region.

Next Update: 18:00 GMT

INVESTIGATING over 1 year ago - at 11/14/2024 06:06AM

The issue is currently under investigation with Microsoft due to its intermittent nature.

Next update: 10:00 GMT

INVESTIGATING over 1 year ago - at 11/13/2024 07:58PM

No errors have been observed from last 1 hour. The issue is being monitored to ensure stability of Device Hub.

Next Update: 6:00 AM GMT or earlier.

INVESTIGATING over 1 year ago - at 11/13/2024 05:58PM

Our teams are actively investigating the issue and working towards a fix at the earliest.

INVESTIGATING over 1 year ago - at 11/13/2024 04:29PM

The issue is observed intermittently. Our teams are actively investigating the issue and working towards a fix at the earliest.

Next update: 18:00 GMT or earlier.

INVESTIGATING over 1 year ago - at 11/13/2024 03:36PM

Condeco Device Hub portal is down and showing "service unavailable" message.

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