Outage in ESET

ESET PROTECT Cloud - issue with Live Installers

Resolved Minor
February 08, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

An outage of a service providing ESET Live Installers has been identified. Using ESET PROTECT Cloud Live Installers ends up in a failure. Attempt to download the Live Installer may lead to delay and default Live Installer might be served.
Components affected
ESET PROTECT Cloud
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/08/2023 01:59PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/08/2023 12:49PM

The issue has been fixed.
We are monitoring the situation.

IDENTIFIED over 2 years ago - at 02/08/2023 12:30PM

UPDATE with more detailed information:
There is an issue with the installation of the ESET management agent, security product, full disk encryption and ESET Inspect connector via installers generated from the ESET PROTEC Cloud(epi_win_live_installer). The installation always fails with the error code "0x000013A9 (5033)"

INVESTIGATING over 2 years ago - at 02/08/2023 11:21AM

An outage of a service providing ESET Live Installers has been identified.
Using ESET PROTECT Cloud Live Installers ends up in a failure.
Attempt to download the Live Installer may lead to delay and default Live Installer might be served.

Latest ESET outages

Customers unable to access ESET Inspect and ESET MDR Dashboards - 6 days ago
ESET PROTECT Cloud audit logs are delayed. - 16 days ago
ESET PROTECT Cloud is not sending Syslog events. - about 1 month ago
ESET PROTECT incidents creation and updates are not working in US region. - about 1 month ago
ESET PROTECT Agents have problem with replication - about 1 month ago

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