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Outage in ETHERFAX

DirectFax for Microsoft Teams - Microsoft Impacting Issues

Resolved Major
March 24, 2026 - Started 21 days ago - Lasted about 7 hours
Official incident page

Incident Report

ETHERFAX is aware of an issue with the DirectFax for Microsoft Teams application. This is currently related to an ongoing Microsoft incident regarding Microsoft Teams and their bot services. We are continuing to monitor this incident with Microsoft.
Components affected
ETHERFAX DirectFax® for Microsoft Teams

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 03/25/2026 01:24AM

Microsoft has resolved the issue affecting Microsoft Teams Bot Services endpoints and the ETHERFAX team is seeing successful API calls to the service via the Microsoft Graph API.

MONITORING 21 days ago - at 03/24/2026 07:43PM

We are continuing to monitor our error metrics and have begun to see some restoral related to the Microsoft Teams issue (Issue ID# TM1260604). Inbound faxes that were pending delivery to Teams endpoints are resuming delivery.

MONITORING 21 days ago - at 03/24/2026 06:29PM

ETHERFAX is aware of an issue with the DirectFax for Microsoft Teams application. This is currently related to an ongoing Microsoft incident regarding Microsoft Teams and their bot services. We are continuing to monitor this incident with Microsoft.

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