Outage in Etleap

High rate of CDC connection failures in the Hosted EU environment

Resolved Major

December 18, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a high number of failed CDC connections in the Hosted EU environment. We are currently investigating the cause of the issue.

Components affected

Etleap Pipelines

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/18/2025 01:15PM

The incident has been resolved. All affected connections are back up and operating normally.

MONITORING 4 months ago - at 12/18/2025 12:35PM

The permission change was made this morning as part of a regularly scheduled upgrade to the environment. The upgrade has been rolled back and we are seeing creation of SSH tunnels succeed again. We are in the process of resuming all affected CDC connections and will monitor the recovery of the connections and their pipelines.

IDENTIFIED 4 months ago - at 12/18/2025 12:21PM

The issue is limited to CDC connections that connect via SSH tunnels. A bad permission change caused the SSH tunnel creation to fail. We are implementing a fix for this currently.

INVESTIGATING 4 months ago - at 12/18/2025 11:36AM

We are investigating a high number of failed CDC connections in the Hosted EU environment. We are currently investigating the cause of the issue.

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