Outage in Etleap

High rate of CDC connection failures in the Hosted EU environment

Resolved Major
December 18, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a high number of failed CDC connections in the Hosted EU environment. We are currently investigating the cause of the issue.
Components affected
Etleap Pipelines

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 12/18/2025 01:15PM

The incident has been resolved. All affected connections are back up and operating normally.

MONITORING 25 days ago - at 12/18/2025 12:35PM

The permission change was made this morning as part of a regularly scheduled upgrade to the environment. The upgrade has been rolled back and we are seeing creation of SSH tunnels succeed again. We are in the process of resuming all affected CDC connections and will monitor the recovery of the connections and their pipelines.

IDENTIFIED 25 days ago - at 12/18/2025 12:21PM

The issue is limited to CDC connections that connect via SSH tunnels. A bad permission change caused the SSH tunnel creation to fail. We are implementing a fix for this currently.

INVESTIGATING 25 days ago - at 12/18/2025 11:36AM

We are investigating a high number of failed CDC connections in the Hosted EU environment. We are currently investigating the cause of the issue.

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