Outage in Etleap

Event stream endpoints failing in hosted US

Resolved Major
January 02, 2026 - Started 10 days ago - Lasted about 1 hour
Official incident page

Incident Report

The endpoints that accept webhook events for Event Stream source connections are currently down in the US hosted environment. We are not able to accept any events as a result. We are currently investigating the cause of the issue.
Components affected
Etleap Event Streams

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 01/02/2026 01:25PM

100% of the webhook endpoint infrastructure is in a healthy state and we are seeing event stream pipelines processing data again.

MONITORING 10 days ago - at 01/02/2026 01:18PM

A fix for the issue has been implemented and we are seeing the infrastructure recover. We are monitoring the metrics and the affected pipelines to ensure a full recovery.

IDENTIFIED 10 days ago - at 01/02/2026 12:47PM

We have identified the root cause as an issue with Docker's package repository listing, which includes a version of containerd.io that does not exist. As the non-existent image cannot be pulled, the nodes that accept webhook events are failing to start.

We are implementing a workaround to address the issue now.

INVESTIGATING 10 days ago - at 01/02/2026 12:22PM

The endpoints that accept webhook events for Event Stream source connections are currently down in the US hosted environment. We are not able to accept any events as a result. We are currently investigating the cause of the issue.

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