Some Clients unable to execute or cancel Limit Orders

Dear eToro Customers and Partners,

The incident has been resolved. Clients can now fully manage limit (rate) orders placed during the incident, including:
- Canceling existing limit orders;
- Having limit orders executed normally once the requested market rate is reached.

We apologize for the inconvenience and appreciate your understanding.

Sincerely,
The eToro Team

Hello,

We have implemented a fix for the issue affecting new limit order cancellations and will continue monitoring the platform over the coming hours to ensure stability.

Please note that some existing limit (rate) orders placed during the incident may still be temporarily unavailable for cancellation, and the related funds may remain locked for a short period. The relevant teams are actively working to fully resolve the remaining impact as quickly as possible.

We will continue to provide updates accordingly.

We apologize for the inconvenience and appreciate your understanding.

Sincerely,
The eToro Team

We’re currently aware of an issue when some users may encounter rejected orders or an inability to cancel existing limit/rate orders.

Our team is actively investigating the cause and working to restore full functionality as soon as possible.

We apologize for the inconvenience and appreciate your patience. Updates will be provided here as soon as available.

Sincerely,
The eToro team