Outage in Evalink

Twilio Telephony and SMS degraded

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

Twilio is currently experiencing issues - affecting Calls and SMS from and to evalink talos. More information can be found here: https://status.twilio.com https://status.twilio.com/incidents/2mjg0mr2pf29 We're closely monitoring and working on potential internal workarounds as the incident goes on.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 09:30AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 12:36PM

Twilio Voice services have recovered, and seem to be operating normally again.

SMS, Automated Calls and VoIP calls in evalink talos are all looking to be working as usual - we're still keep monitoring until the incident is fully resolved.

MONITORING 3 months ago - at 10/20/2025 10:24AM

We're seeing services starting to recover, Automated SMS seem to work again - Automated Calls and VoIP calls are still failing for the most part - we continue to monitor the situation.

IDENTIFIED 3 months ago - at 10/20/2025 07:42AM

Twilio is currently experiencing issues - affecting Calls and SMS from and to evalink talos.

More information can be found here:
https://status.twilio.com
https://status.twilio.com/incidents/2mjg0mr2pf29

We're closely monitoring and working on potential internal workarounds as the incident goes on.

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