Outage in Eventbrite

Organizer App Login Issues

Resolved Minor
February 17, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

The team has identified an issue that is preventing iOS users from logging into the Organizer App using only their email and password. A fix is in progress and we hope to resolve as soon as possible. The alternative solution is to use a social login. 1. Login in through a web browser (www.eventbrite.com/login) (using email and password) 2. Click your name in the upper right corner, then Account Settings, then Linked accounts. Set up a social login like Google. 3. You’ll be able to login through the Organizer App using the social login.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/17/2023 09:00PM

This incident is resolved. Please ensure that you've updated your iOS Eventbrite Organizer App to be Version 10.2.0

MONITORING about 2 years ago - at 02/17/2023 04:09PM

We have released a fix. Customers are encouraged to ensure that they download the latest version of the Eventbrite Organizer App to version 10.2.0. We'll continue to monitor the results of the fix.

IDENTIFIED about 2 years ago - at 02/17/2023 02:05PM

The team has identified an issue that is preventing iOS users from logging into the Organizer App using only their email and password. A fix is in progress and we hope to resolve as soon as possible.

The alternative solution is to use a social login.
1. Login in through a web browser (www.eventbrite.com/login) (using email and password)
2. Click your name in the upper right corner, then Account Settings, then Linked accounts. Set up a social login like Google.
3. You’ll be able to login through the Organizer App using the social login.

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