Outage in Eventive
Virtual content transcode failures
Resolved MajorIncident Report
Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.
Components affected
Eventive Virtual platformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/12/2023 03:02AM
This incident has been resolved.
IDENTIFIED
over 2 years ago - at 09/11/2023 08:25PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 2 years ago - at 09/11/2023 08:22PM
Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.
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