Outage in Eventive

Virtual content transcode failures

Resolved Major
September 11, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.
Components affected
Eventive Virtual platform
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/12/2023 03:02AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 09/11/2023 08:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/11/2023 08:22PM

Our video encoding provider has reported an issue with cloud server architecture that is causing virtual content trancode failures. The cause has been identified and a fix is in progress. All affected uploads will have to be re-submitted once the fix is complete. Estimated resolution by 09:00 UTC on 12 September.

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