Outage in EverTrue

Platform loading issues - "Error Contact Search API" messages for several users

Resolved Minor
July 23, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing issues with the EverTrue platform (app.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.
Components affected
EverTrue
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/23/2024 06:27PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 07/23/2024 03:53PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 07/23/2024 01:26PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 07/23/2024 01:24PM

We are currently investigating an issue that is causing issues with the EverTrue platform (app.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Latest EverTrue outages

Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times - about 1 month ago
EverTrue/Scheduled Exports - Failed Delivery of Scheduled Exports 11/23-11/25 - about 2 months ago
Evertrue Platfrom - Email Functionality Issues - about 2 months ago
EverTrue Platform - Tasks Issues - 2 months ago
Map View - Some accounts experiencing endless spinning wheel or "loading clusters" error message - 3 months ago

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