Outage in EverTrue

Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times

Resolved Minor
December 03, 2024 - Started 18 days ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to genius@evertrue.com if you have any questions.
Components affected
EverTrue Exports
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/06/2024 07:51PM

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions.

MONITORING 18 days ago - at 12/03/2024 08:16PM

A fix has been implemented and our team will monitor the results overnight. Please reach out to genius@evertrue.com if you have any questions.

INVESTIGATING 18 days ago - at 12/03/2024 02:56PM

We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to genius@evertrue.com if you have any questions.

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