Outage in EverTrue

Degraded Performance - ThankView Web

Resolved Major
August 18, 2025 - Started 2 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing some users access to the platform and causing degraded platform performance. We are working to resolve as quickly as possible and apologize for any inconvenience. Please reach out to support@thankview.com if you have any questions.
Components affected
EverTrue Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/19/2025 03:10PM

This incident has been resolved.

MONITORING 2 months ago - at 08/18/2025 10:48PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 08/18/2025 09:21PM

We are currently investigating an issue that is preventing some users access to the platform and causing degraded platform performance. We are working to resolve as quickly as possible and apologize for any inconvenience. Please reach out to support@thankview.com if you have any questions.

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