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Outage in EverTrue

Scheduled and manual EverTrue exports not generating as expected

Resolved Minor
February 27, 2026 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.
Components affected
EverTrue Exports

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 02/27/2026 05:59PM

All failed/stuck exports have been re-run. Please reach out to genius@evertrue.com for any further questions or concerns.

MONITORING about 18 hours ago - at 02/27/2026 05:23PM

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).

INVESTIGATING about 20 hours ago - at 02/27/2026 03:48PM

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

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