Outage in EverTrue
EVERTRUE: Data Imports — Degraded Performance
Resolved MinorIncident Report
Some contact imports are failing with a permissions error, blocking new record creation for affected institutions. Engineering is investigating. Next update to follow.
Components affected
EverTrue ImportsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/28/2026 03:08PM
This incident has been resolved.
MONITORING
4 days ago - at 08/27/2026 01:42PM
We identified the issue that prevented new contact records from being created via Data Sync and file imports. Updates to existing records were not affected. A fix has been deployed and verified.
If you use full-file imports, no action is needed — your next import will automatically create any records that were missed. If you use delta/partial imports, we are identifying and reprocessing affected jobs on our end. You do not need to re-upload anything.
INVESTIGATING
5 days ago - at 08/26/2026 05:11PM
Some contact imports are failing with a permissions error, blocking new record creation for affected institutions. Engineering is investigating. Next update to follow.
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