Outage in EverTrue
Temporary upload limits while we address a global security issue
Minor
October 21, 2026 - Started 6 days ago
Official incident page
Official incident page
Incident Report
We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files.
DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP.
ThankView: uploads are limited to 32 MB.
ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted.
Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.
Components affected
EverTrue Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 10/21/2026 10:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 10/21/2026 05:31PM
We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files.
DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP.
ThankView: uploads are limited to 32 MB.
ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted.
Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.
Latest EverTrue outages
Signal Platform - Delays in Data Changes Appearing - 4 days ago
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Unable to Log into Signal Platform - 30 days ago
EverTrue/Exports: Scheduled exports not delivered - about 1 month ago
EVERTRUE: Data Imports — Degraded Performance - 2 months ago
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