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Outage in EverTrue

EverTrue Imports - Files Failing Pre-Processing

Resolved Minor
March 04, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.
Components affected
EverTrue Imports

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/06/2026 11:09PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/05/2026 06:31PM

A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.

INVESTIGATING about 2 months ago - at 03/04/2026 02:21PM

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.

INVESTIGATING about 2 months ago - at 03/04/2026 02:18PM

We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to genius@evertrue.com.

INVESTIGATING about 2 months ago - at 03/04/2026 01:22PM

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.

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