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Outage in EverTrue

EverTrue Imports - Files Failing Pre-Processing

Resolved Minor
March 04, 2026 - Started 10 days ago - Lasted 2 days
Official incident page

Incident Report

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.
Components affected
EverTrue Imports

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 03/06/2026 11:09PM

This incident has been resolved.

MONITORING 8 days ago - at 03/05/2026 06:31PM

A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.

INVESTIGATING 10 days ago - at 03/04/2026 02:21PM

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.

INVESTIGATING 10 days ago - at 03/04/2026 02:18PM

We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to genius@evertrue.com.

INVESTIGATING 10 days ago - at 03/04/2026 01:22PM

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.

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