Outage in EverTrue

ThankView Platform - Email Campaign Sending Issues

Resolved Minor
September 03, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to support@thankview.com

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 08:13PM

This incident has been resolved. If you have any questions or experience any email campaign deliverability issues, please reach out to support@thankview.com.

MONITORING about 2 months ago - at 09/03/2025 07:00PM

A fix has been implemented and we are monitoring the results. All affected campaigns should be resolved. Please reach out to support@thankview.com if you have any questions.

IDENTIFIED about 2 months ago - at 09/03/2025 06:44PM

We have identified the issue and are implementing a fix. If you have any questions, please reach out to support@thankview.com

INVESTIGATING about 2 months ago - at 09/03/2025 05:09PM

We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to support@thankview.com

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