Outage in EverTrue

EverTrue Platform - Signal Users Unable to Make Phone Calls

Resolved Minor
August 25, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to genius@evertrue.com

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/25/2025 09:09PM

This incident has been resolved. If you have any questions, or experience issues with Signal Phone service, please reach out to genius@evertrue.com

MONITORING 2 months ago - at 08/25/2025 08:08PM

A fix has been implemented and we are monitoring the results. Users may need to do a hard refresh in the browser before making calls again (command+shift+R on Mac, CTRL+F5 on PC).

INVESTIGATING 2 months ago - at 08/25/2025 07:02PM

We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to genius@evertrue.com

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