Outage in EverTrue

EverTrue Platform - Signal Users Unable to Make Phone Calls

Resolved Minor
August 25, 2025 - Started 23 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to genius@evertrue.com
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 08/25/2025 09:09PM

This incident has been resolved. If you have any questions, or experience issues with Signal Phone service, please reach out to genius@evertrue.com

MONITORING 23 days ago - at 08/25/2025 08:08PM

A fix has been implemented and we are monitoring the results. Users may need to do a hard refresh in the browser before making calls again (command+shift+R on Mac, CTRL+F5 on PC).

INVESTIGATING 23 days ago - at 08/25/2025 07:02PM

We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to genius@evertrue.com

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