Outage in EverTrue

ThankView Platform - Platform Loading Issues

Resolved Minor
August 15, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that is causing some users to be unable to load platform pages, such as the login page, landing page builder, and others. We apologize for the inconvenience and are working to resolve as quickly as possible, if you have any questions, please reach out to support@thankview.com
Components affected
EverTrue Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/15/2025 12:28AM

This incident has been resolved. Please reach out to support@thankview.com if you experience any issues.

MONITORING 3 months ago - at 08/14/2025 11:29PM

The issue has been identified, a fix has been implemented and we are currently monitoring the ThankView systems. Full functionality should be restored for all users. If you have any questions please reach out to support@thankview.com

INVESTIGATING 3 months ago - at 08/14/2025 10:33PM

We are investigating an issue that is causing some users to be unable to load platform pages, such as the login page, landing page builder, and others. We apologize for the inconvenience and are working to resolve as quickly as possible, if you have any questions, please reach out to support@thankview.com

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