Outage in eVoice

Cloudflare Outage Impacting Services

Resolved Major
November 18, 2025 - Started about 14 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.
Components affected
eVoice Email Delivery Delays eVoice WCSA customer service site eVoice Audio/Web Conferencing Systems eVoice Mobile Apps eVoice Voice-to-text Systems eVoice Primary Database eVoice Outbound Fax Systems eVoice Inbound Fax Services eVoice Texting (SMS) eVoice Voicemail Systems eVoice Signup / Login Web Services eVoice Voice Servers eVoice Account Manager

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/18/2025 06:48PM

This incident has been resolved.

MONITORING about 11 hours ago - at 11/18/2025 03:51PM

We are continuing to monitor for any further issues.

MONITORING about 12 hours ago - at 11/18/2025 03:22PM

We are continuing to monitor for any further issues.

MONITORING about 13 hours ago - at 11/18/2025 02:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 13 hours ago - at 11/18/2025 02:13PM

Core Services have been restored.

IDENTIFIED about 14 hours ago - at 11/18/2025 01:17PM

Cloudflare has identified the issue and a fix is being implemented.

INVESTIGATING about 14 hours ago - at 11/18/2025 01:08PM

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations.

Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service.

Thank you for your patience and understanding.

Latest eVoice outages

Outbound Fax Service Outage - about 1 month ago
eVoice Degraded Performance - 5 months ago
Text Notification Service Interruption - 10 months ago
New Number Assignment Issue - 12 months ago
Partial Outage on eVoice and Onebox Systems - about 1 year ago

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