Outage in EVRYTHNG

Connectivity issues with api.evrythng.io

Resolved Minor

June 04, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a networking issue relating to connectivity issue with api.evrythng.io. Engineers are investigating.

Components affected

EVRYTHNG Authenticate application EVRYTHNG Developer dashboard EVRYTHNG Factory Activation Dashboard EVRYTHNG Advanced Shipping Notice Integration Service EVRYTHNG Enterprise v2 APIs EVRYTHNG Brand protection dashboard EVRYTHNG EPCIS 2.0 EVRYTHNG Digimarc services EVRYTHNG Reactor EVRYTHNG Single Sign-on API EVRYTHNG Brand protection dashboard EVRYTHNG MyLinks creation studio EVRYTHNG Pub/Sub EVRYTHNG EPCIS 2.0 EVRYTHNG Analytics EVRYTHNG Authenticate application EVRYTHNG Developer Dashboard EVRYTHNG Consumer experience EVRYTHNG Factory Activation EVRYTHNG Purchase Orders Integration Service EVRYTHNG Redirector EVRYTHNG Core API EVRYTHNG Authenticate dashboard EVRYTHNG Core API EVRYTHNG Authenticate service EVRYTHNG ADI Orders EVRYTHNG Enterprise v2 APIs EVRYTHNG Advanced Shipping Notice Integration Service EVRYTHNG Web product scanning EVRYTHNG Pub/Sub EVRYTHNG Web product scanning EVRYTHNG Redirector EVRYTHNG Analytics EVRYTHNG GS1 Digital Link EVRYTHNG Digimarc services EVRYTHNG GS1 Digital Link EVRYTHNG Factory Activation EVRYTHNG Single Sign-on API EVRYTHNG Factory Activation Dashboard EVRYTHNG Consumer experience EVRYTHNG Reactor EVRYTHNG Consumer engagement dashboard EVRYTHNG Connected products API EVRYTHNG Authenticate service EVRYTHNG ADI Orders EVRYTHNG Consumer engagement dashboard EVRYTHNG Link APIs

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/05/2023 02:58AM

External monitoring is now showing DNS resolution across numerous territories, we believe this should now resolved for all our users.

MONITORING almost 3 years ago - at 06/05/2023 02:53AM

We have identified the root cause of this issue, DNS resolution in the evrythng.io domain was affected. This has been rectified and services should recover as changes propagate.

Engineers will continue monitoring this issue to ensure a full recovery.

INVESTIGATING almost 3 years ago - at 06/05/2023 02:48AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 06/05/2023 02:26AM

We are currently experiencing a networking issue relating to connectivity issue with api.evrythng.io.

Engineers are investigating.

Latest EVRYTHNG outages

Service outage in EU region - over 1 year ago

HTTP 500 errors - almost 3 years ago

EU & US - Testing alerting upgrades - about 3 years ago

Latency Spike in EU cluster - about 3 years ago

Factory Activation App - Intermittent network issues in China - over 3 years ago

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