Outage in Exact System

Exact Online Construction - Issues with generating PDF files

Resolved Major
September 23, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Currently there are issues with generating PDF's in Exact Online Bouw. As a result, you cannot e-mail a quotation or push invoices to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Components affected
Exact System Exact bouw7
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/23/2024 01:57PM

The issue has been resolved. Sending PDF files via e-mail (for example quotations or invoices) and pushing invoices to Exact Online works as intended again. Our apologies for the inconvenience.

MONITORING about 2 months ago - at 09/23/2024 12:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/23/2024 11:22AM

Currently there are issues with generating PDF's in Exact Online Bouw. As a result, you cannot e-mail a quotation or push invoices to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Latest Exact System outages

All Products - Support not reachable through phone (Global) - about 9 hours ago
Exact Online – Item search gives no results (NL Premium) - 1 day ago
Exact Bouw - Performance issues in Exact Bouw (NL/BE) - 2 days ago
Exact Proquro - Invoices that go to the inbox are not received. - 3 days ago
Exact Online - Uploaded scans remain 'in progress' longer than expected (BE) - 3 days ago

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