Outage in Exact System

EOL Payroll - Payroll calculation not possible (NL)

Resolved Minor
January 15, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing issues with the payroll calculation. We are working on a solution. Our apologies for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 01/16/2025 08:46AM

The implemented fix has solved the issue. Our apologies for the inconvenience.

MONITORING 29 days ago - at 01/16/2025 07:40AM

We have implemented a fix and we are monitoring the results. You can calculate your payroll again provided that your employment conditions group is updated for 2025. You can check this through [Company name > Master data > Payroll | Employment conditions groups] in the column 'Updated up to year'.

INVESTIGATING 30 days ago - at 01/15/2025 11:01AM

It is currently not possible to do payroll calculations in Exact Online Payroll (NL). Payroll calculations are still possible in Exact Online Premium (NL), unless you use any of the 'Metaal en Techniek' employment conditions groups. We are working on a solution.

INVESTIGATING about 1 month ago - at 01/15/2025 08:11AM

We are currently experiencing issues with the payroll calculation. We are working on a solution. Our apologies for any inconvenience caused.

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