Outage in Exact System

Exact Online – Retry-button in automatic import log results in a failed import (NL)

Resolved Minor
February 19, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

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Outage Details

You may get an error ‘An error occurred while importing the bank files’ when clicking the retry-button in the automatic import log in Exact Online. We are investigating the issue. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/20/2025 11:56AM

The issue has been resolved. Our apologies for the inconvenience.

MONITORING 1 day ago - at 02/20/2025 08:17AM

A fix has been implemented. The [Retry]-button in the automatic import log works as intended again. We are monitoring the results.

INVESTIGATING 2 days ago - at 02/19/2025 10:29AM

You may get an error ‘An error occurred while importing the bank files’ when clicking the retry-button in the automatic import log in Exact Online. We are investigating the issue. Our apologies for the inconvenience.

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