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Outage in Exact System

Exact Globe Payroll – Incorrect calculation of components with subtype 2400/2401 (NL)

Minor
January 26, 2026 - Started about 23 hours ago
Official incident page

Incident Report

The pension calculations of components with subtype 2400/2401 are not correct at the moment. This affects all CLA’s with these components. Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period. We are investigating this issue. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 23 hours ago - at 01/26/2026 12:33PM

The pension calculations of components with subtype 2400/2401 are not correct at the moment. This affects all CLA’s with these components.

Please be aware that you can calculate and finalize the first payroll period of 2026 with the current settings, which are still based on the 2025 pension schemes. If you choose to proceed with processing the first payroll period of 2026 with the current settings, you will need to correct retroactively with the new pension settings after the employment conditions groups are updated. In that case refrain from sending in the pension declaration for the first payroll period until further notice. Be aware that the retroactive correction will cause a lower net amount to be paid to the employees in the second payroll period.

We are investigating this issue. Our apologies for the inconvenience.

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