Outage in Exact System
Exact Globe Next – Incorrect XML embedded in Invoice PDF after processing an invoice from the DACH-region.
Minor
May 12, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
When processing an invoice run in Exact Globe Next, which includes a debtor from the DACH-region, an incorrect XML can be embedded in the invoice PDF for any subsequent invoices. As a temporarily workaround, invoices to the DACH region (Germany, Austria or Switzerland) can be processed in a separate run, without invoices from other countries. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
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INVESTIGATING
about 3 hours ago - at 05/12/2026 10:20AM
When processing an invoice run in Exact Globe Next, which includes a debtor from the DACH-region, an incorrect XML can be embedded in the invoice PDF for any subsequent invoices. As a temporarily workaround, invoices to the DACH region (Germany, Austria or Switzerland) can be processed in a separate run, without invoices from other countries. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
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