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Outage in Exact System

Exact Online - Access denied during XML-import (Global)

Minor
August 05, 2026 - Started about 7 hours ago
Official incident page

Incident Report

You may receive the message "Access Denied" when importing an XML-file via the import/export module. We are investigating the issue at the moment and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 6 hours ago - at 08/05/2026 08:11AM

Note: although you face the error message, we have identified that the data should be imported successfully. Please check the imported data in you company before retrying. In the meantime, we are still working on a solution and we will update this page as soon as more information becomes available.

IDENTIFIED about 6 hours ago - at 08/05/2026 07:54AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 7 hours ago - at 08/05/2026 06:50AM

You may receive the message "Access Denied" when importing an XML-file via the import/export module. We are investigating the issue at the moment and will update this page as soon as more information becomes available.
Our apologies for the inconvenience.

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