Outage in Exact System

All products - Support portal unavailable (Global)

Minor

September 16, 2026 - Started about 15 hours ago
Official incident page

Incident Report

The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

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Latest Updates ( sorted recent to last )

MONITORING about 7 hours ago - at 09/16/2026 04:49PM

A fix has been implemented and we are monitoring thje results.

INVESTIGATING about 13 hours ago - at 09/16/2026 10:53AM

With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.

INVESTIGATING about 15 hours ago - at 09/16/2026 08:28AM

The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout".
We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

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