Outage in Exact System
Exact Online - Error when importing CSV/Excel file (Global)
Minor
October 12, 2026 - Started about 17 hours ago
Official incident page
Official incident page
Incident Report
You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
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INVESTIGATING
about 17 hours ago - at 10/12/2026 07:41AM
You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
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