Outage in Exact
Live Chat and EXACT Assist down
Resolved MinorIncident Report
We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/14/2026 01:25PM
The issue affecting our Live Chat and EXACT Assist systems has now been resolved. All services are operating as normal.
We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.
INVESTIGATING
17 days ago - at 04/14/2026 12:07PM
We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
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