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Outage in Exact

Issue with Online Booking

Resolved Major
September 16, 2026 - Started 21 days ago - Lasted about 23 hours
Official incident page

Incident Report

We are aware of Online Booking 2FA confirmation codes not being received by patients via email or SMS, and are actively investigating.
Components affected
Exact Online Booking

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 09/17/2026 10:40PM

The issue affecting Online Booking 2FA confirmation codes has now been resolved. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.

INVESTIGATING 21 days ago - at 09/16/2026 11:34PM

We are aware of Online Booking 2FA confirmation codes not being received by patients via email or SMS, and are actively investigating.

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