Outage in Expel

O365 Phishing Submission Button Not Working

Resolved Major
September 30, 2024 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We're experiencing an issue with our phishing service that is causing submissions via our O365 button to throw an error. We are actively monitoring the issue and working internally to understand and resolve the problem. Please submit phishing emails via alternate methods while we troubleshoot. We will provide an update on the issue no later than 5:00 PM EDT
Components affected
Expel Phishing submissions
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/01/2024 06:43PM

We've verified that the O365 phishing submission button is now working as expected and we're taking steps to ensure this does not happen again in the future.

MONITORING 3 months ago - at 10/01/2024 04:01PM

We've deployed a fix and are continuing to monitor for any additional issues.

IDENTIFIED 3 months ago - at 10/01/2024 03:04PM

We have identified the issue and are working to deploy a fix. We will provide another update NLT 11:30 AM EDT.

IDENTIFIED 3 months ago - at 10/01/2024 02:35PM

We have identified the issue and are working to deploy a fix. We will provide another update NLT 11:00 AM EDT.

IDENTIFIED 3 months ago - at 10/01/2024 02:10PM

A new issue preventing submission of phishing emails via the O365 button has arisen. We've identified the issue and are actively working on a fix. Expect an update NLT 10:30 AM EDT.

MONITORING 3 months ago - at 09/30/2024 10:47PM

We are continuing to monitor the fix for the O365 phishing submission errors.

IDENTIFIED 3 months ago - at 09/30/2024 10:36PM

We've deployed a fix for the issue with our phishing service that was causing submissions via our O365 button to throw an error.

IDENTIFIED 3 months ago - at 09/30/2024 09:59PM

We are in the process of testing a fix for the issue that is causing phishing submissions via our O365 button to throw an error. Please continue to submit phishing emails via alternate methods until the fix is deployed. We will provide an update on the issue no later than 6:30 PM EDT

IDENTIFIED 3 months ago - at 09/30/2024 09:31PM

We are in the process of testing a fix for the issue that is causing phishing submissions via our O365 button to throw an error. Please continue to submit phishing emails via alternate methods until the fix is deployed. We will provide an update on the issue no later than 6:00 PM EDT

IDENTIFIED 3 months ago - at 09/30/2024 08:56PM

We believe we've identified the issue with our phishing service that is causing submissions via our O365 button to throw an error. We are working on the fix and hope to resolve the problem within the next hour. Please continue to submit phishing emails via alternate methods until the fix is deployed. We will provide an update on the issue no later than 5:30 PM EDT.

INVESTIGATING 3 months ago - at 09/30/2024 08:37PM

We're experiencing an issue with our phishing service that is causing submissions via our O365 button to throw an error. We are actively monitoring the issue and working internally to understand and resolve the problem. Please submit phishing emails via alternate methods while we troubleshoot. We will provide an update on the issue no later than 5:00 PM EDT

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