Outage in Experian Data Quality

Multiple EDQ products performance degraded

Resolved Major
October 29, 2025 - Started about 1 month ago - Lasted about 17 hours
Official incident page

Incident Report

We're currently experiencing a degraded performance for multiple products , our team is currently investigating.
Components affected
Experian Data Quality Experian Address Validation Experian Data Quality Phone Validation Experian Data Quality Email Validation Experian Data Quality Experian Phone Validation Experian Data Quality Experian Email Validation Experian Data Quality Address Validation (REST v2)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/30/2025 09:54AM

This incident has been resolved. We are still monitoring performance closely.

MONITORING about 1 month ago - at 10/29/2025 10:39PM

We continue to monitor the situation closely

MONITORING about 1 month ago - at 10/29/2025 09:31PM

We are still monitoring performance of the applications.

MONITORING about 1 month ago - at 10/29/2025 07:46PM

We continue to monitor services closely.

MONITORING about 1 month ago - at 10/29/2025 05:46PM

The issues on the impacted products has been mitigated for now and we are monitoring closely.

INVESTIGATING about 1 month ago - at 10/29/2025 04:48PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/29/2025 04:31PM

We're currently experiencing a degraded performance for multiple products , our team is currently investigating.

Latest Experian Data Quality outages

High response time for Address Validate REST v2 and Experian Address Validate - 9 days ago
High response time on Address Validate V2 REST and Experian Address Validate - SYD DC - 23 days ago
High response time on Address Validate V2 REST and Experian Address Validate - about 1 month ago
High response time on Address Validate V2 REST and Experian Address Validate - about 1 month ago
High error levels on EAV and GI - about 2 months ago

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