Outage in Experian Data Quality

Multiple EDQ products performance degraded

Resolved Major
October 29, 2025 - Started 5 days ago - Lasted about 17 hours
Official incident page

Incident Report

We're currently experiencing a degraded performance for multiple products , our team is currently investigating.
Components affected
Experian Data Quality Experian Address Validation Experian Data Quality Address Validation (REST v2) Experian Data Quality Experian Email Validation Experian Data Quality Phone Validation Experian Data Quality Experian Phone Validation Experian Data Quality Email Validation

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/30/2025 09:54AM

This incident has been resolved. We are still monitoring performance closely.

MONITORING 4 days ago - at 10/29/2025 10:39PM

We continue to monitor the situation closely

MONITORING 4 days ago - at 10/29/2025 09:31PM

We are still monitoring performance of the applications.

MONITORING 4 days ago - at 10/29/2025 07:46PM

We continue to monitor services closely.

MONITORING 5 days ago - at 10/29/2025 05:46PM

The issues on the impacted products has been mitigated for now and we are monitoring closely.

INVESTIGATING 5 days ago - at 10/29/2025 04:48PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 10/29/2025 04:31PM

We're currently experiencing a degraded performance for multiple products , our team is currently investigating.

Latest Experian Data Quality outages

High error levels on EAV and GI - 10 days ago
High Response Time for EAV in UK region - 19 days ago
Intermittent connectivity with AV SOAP / GI / EAV - 25 days ago
Incident Notification - P2 - Higher than usual response time on EV Real Time (RT) - about 1 month ago
Degraded performance on Experian Address Validate and Global Intuitive (GI) - about 2 months ago

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