Outage in F-Secure services

API calls to OneID are returning errors in Safe Avenue for Japan

Resolved Major

June 20, 2022 - Started almost 4 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a service outage of Safe Avenue for Japanese operators business. Effects are that API calls for Safe Avenue are returning error when creating user accounts/activation. We'll update this incident as new information is discovered.

Components affected

F-Secure services Avenue APAC

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 06/21/2022 04:30AM

A issue has been solved, however root cause is being investigated. This issue has been lowered to monitoring status accordingly.

INVESTIGATING almost 4 years ago - at 06/21/2022 02:39AM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 06/21/2022 02:35AM

We are investigating a service outage of Safe Avenue for Japanese operators business.
Effects are that API calls for Safe Avenue are returning error when creating user accounts/activation.

We'll update this incident as new information is discovered.

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