Outage in F5 Distributed Cloud

F5 Distributed Cloud - Service Interruption - DNS Zone Transfer Issue

Resolved Minor
October 14, 2024 - Started 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

F5 Distributed Cloud team is aware of an issue affecting our DNS zone transfer capabilities. Traffic processing is not impacted. We are currently working to resolve the issue as quickly as possible. We will provide further updates as they become available.
Components affected
F5 Distributed Cloud DNS
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/14/2024 08:41PM

The F5 Distributed Cloud team confirmed DNS transfer zone issue has been resolved. Post-monitoring stage, DNS services have resumed to normal operations. The traffic processing and XC console suite are operational business as usual. The Incident has been service restored.

MONITORING 2 months ago - at 10/14/2024 05:32PM

The DNS zone transfer service is functional and operating under accepted performance. The F5 Distributed Cloud team will extend the monitoring window, to ensure all XC console services remain operational. If you are experiencing an issue, do not hesitate to contact the XC Support team for assistance.

MONITORING 2 months ago - at 10/14/2024 03:19PM

The F5 Distributed Cloud team has implemented a fix to mitigate the DNS zone transfer issue. However, the DNS Zone transfers might experience latency. We are closely monitoring the services to ensure stability. Further updates will be provided as they become available.

IDENTIFIED 2 months ago - at 10/14/2024 12:28PM

The F5 Distributed Cloud team has identified the issue and working towards a fix. Traffic processing remain uninterrupted. More updates will be provided as they become available.

INVESTIGATING 2 months ago - at 10/14/2024 10:16AM

F5 Distributed Cloud team is aware of an issue affecting our DNS zone transfer capabilities. Traffic processing is not impacted. We are currently working to resolve the issue as quickly as possible. We will provide further updates as they become available.

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