Outage in F5 Distributed Cloud

Vendor Incident Notification for F5 Distributed Cloud Services

Resolved Minor
January 04, 2025 - Started about 1 month ago - Lasted 23 days
Official incident page

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Outage Details

Dear Valued Customer, We are writing to inform you of an ongoing vendor incident. We are following up with our vendor and we will provide more updates as they become available. Incident Details: Start Time: 04/01/25 04:10 UTC Estimated Time of Restoration: NA Reference ID: 8922 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/27/2025 06:35AM

The F5 Distributed Cloud team has validated that the issue has been resolved. All services remain fully operational. This incident has been marked as resolved.

IDENTIFIED 23 days ago - at 01/21/2025 08:28AM

Our service provider found a new cable fault in the same segment and, as a result, there has been a delay in the expected ETR. The F5 Distributed cloud team continues working with our service provider on implementing the fix. Traffic processing remains stable, we continue the proactive network monitoring ensuring our services are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

IDENTIFIED about 1 month ago - at 01/13/2025 11:43AM

The F5 Distributed cloud team continues working with our vendor on implementing the fix. Traffic processing remains stable, we continue the proactive network monitoring ensuring our services are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

IDENTIFIED about 1 month ago - at 01/12/2025 11:51AM

The F5 Distributed Cloud team is actively following up with our vendor to update with an ETR. We will be monitoring the same to ensure our services remain stable and operational. Please contact our support team if you have any further questions or concerns accordingly.

IDENTIFIED about 1 month ago - at 01/08/2025 06:34AM

The F5 Distributed Cloud team is actively following up with our vendor to update with an ETR. We will be monitoring the same to ensure our services remain stable and operational. please contact our support team if you have any further questions or concerns accordingly.

IDENTIFIED about 1 month ago - at 01/06/2025 09:30AM

The F5 Distributed Cloud team has implemented additional measures to mitigate the loss of redundancy, We are actively following up with our vendor to update with an ETR. We will be monitoring the same to ensure our services remain stable and operational. Please contact our support team if you have any further questions or concerns accordingly.

IDENTIFIED about 1 month ago - at 01/06/2025 09:29AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 01/04/2025 10:20AM

The efforts are in-progress, however, the event is not impacting any operations. F5 Distributed Cloud team is actively monitoring and will provide more updates as they become available.

INVESTIGATING about 1 month ago - at 01/04/2025 05:41AM

Dear Valued Customer,

We are writing to inform you of an ongoing vendor incident. We are following up with our vendor and we will provide more updates as they become available.

Incident Details:
Start Time: 04/01/25 04:10 UTC
Estimated Time of Restoration: NA
Reference ID: 8922

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

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