Service Provider Incident Notification for F5 Distributed Cloud Services

The service provider incident has been successfully resolved, and full system redundancy has been reinstated. The Distributed Cloud team has verified that all services are stable and operating as expected. If you encounter any service degradation or anomalies, please contact our support team for prompt assistance.

We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 26/04/25 09:55 UTC
Estimated Date of Restoration: NA
Reference ID: 10125/290

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta (JK1) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 09:55 UTC.
• Our incident response team has been fully mobilized.
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.