Service Provider Incident Notification for F5 Distributed Cloud Services in Miami (MI1) INC-20250522-307

The Service Provider's fiber crews are on site and repair works are underway
Estimated Time To Repair is around Friday, 5/23/2025 01:30 UTC.

We will share further updates as more information becomes available. Thank you for your patience.

Our service provider has performed OTDR (Optical Time-Domain Reflectometer) testing and confirmed a fiber issue. Their teams are continuing to use OTDR to precisely locate the affected area and assess the extent of the damage.

Once the issue is fully isolated, a splice crew will be dispatched to begin repair work. At this time, an Estimated Time to Repair (ETTR) has not yet been provided.

We will share further updates as more information becomes available. Thank you for your patience.

Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 22/05/25 14:11 UTC
Estimated Date of Restoration: N/A
Reference ID: SDCCAB-583
Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Miami Region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 14:11 UTC.
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.