F5 Distributed Cloud - Bot Defense Dashboard - INC-20250605-321

The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the Distributed Cloud console has been fully resolved. Services have been remained fully operational, and no further impact has been observed during the monitoring period. This incident is now consider resolved. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the XC console is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team is actively investigating the issue causing the Bot Defense option to be unavailable in the console. We can confirm that Bot Protection services remain fully functional during this time. Our team is working diligently to restore full functionality, and we will share updates as new information becomes available

This advisory is to inform you that we are currently investigating reports of service degradation affecting Bot defense subscription

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 1:29 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.