F5 Distributed Cloud - Service Degradation - Issue with delay in Access Logs and GLR - INC-20250611-335

The F5 Distributed Cloud team have validated and confirmed the issue with delay of access logs and GLR availability has been resolved. All other services remain fully operational. This incident has been marked as resolved. Please contact our support team if you are facing issues.

The issue impacting access logs and GLR availability has been fixed. Services are operating as expected, and we will continue to monitor closely for some time to ensure full stability. We appreciate your patience throughout the resolution process.

The issue affecting access logs and GLR availability has been identified and addressed by the F5 Distributed Cloud team. Services are recovering, with improvements observed. We are closely monitoring to ensure full restoration and will provide further updates as needed. Thank you for your patience.

The F5 Distributed Cloud support team has identified an issue causing a delay with access logs and GLR availability on the console. Our team is actively working to resolve this matter, we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting access log and GLR log delay.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:23 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.