F5 Notification for Distributed Cloud Network Infrastructure in Paris (PA2) - INC-20250704-360

The issue affecting Paris Regional Edge (PA2) has been resolved by the F5 Distributed Cloud team. Services have are now operating normally post-monitoring. If you continue to experience any issues, please contact the F5 Support team for further assistance.

The F5 Distributed Cloud team has identified a performance degradation issue specific to the Paris Regional Edge (PA2). Our team is actively collaborating with the vendor to replace the faulty line card responsible for this problem.

For real-time updates, we recommend monitoring our status page: https://www.f5cloudstatus.com/.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Paris (PA2)

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 3:36 PM UTC];
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.