NGINXaaS for Azure deployments issues - INC-20250807-379

The rollout of the fix has been completed. Deployments can now be created, updated, and deleted in all regions using either the Azure Portal or the client tools.

Microsoft has identified the root cause of the issue and is in the process of deploying a fix. The fix will be deployed across different regions in a phased rollout. Regions that were known to be affected include, but are not limited to, the following regions:

westus
westcentralus
eastus
eastus2

We are currently experiencing issues with the NGINXaaS for Azure service related to creating, updating, and deleting deployments. This issue is mainly affecting Portal users in some regions, but the extent of the impact is still unknown.

We are working with our partner team at Microsoft to narrow down and mitigate the issue. As a workaround, you may try creating new deployments in another region, or switch to using client tools such as Terraform or Azure CLI.

This advisory is to inform you that we are currently investigating reports of service degradation affecting both new and existing NGINXaaS for Azure deployments.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 18:20 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.