F5 Distributed Cloud - Service Degradation - Signature Updates - INC-20251012-401

The F5 Distributed Cloud team has validated and confirmed that this issue has been resolved and our services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The fix has been applied to all the Regional Edges and our services are currently operational. We will continue to monitor the environment to ensure reliability and stability. If you experience any issue, please contact F5 Support for further assistance.

We continue to investigate the issue and have successfully implemented the solution across our Asia and Oceania Regional Edges. Work is underway to extend the fix to the remaining regions, and we will keep you updated on our progress.

We are continuing to investigate the issue and have implemented a solution to our Singapore Regional Edges.

Following the Signature Update released on October 11, 2025, we have observed an increase in false positive detections for some customers. We are actively working to address these findings and ensure optimal accuracy for your environment.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Signature Updates.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.