AWS Service Degradation: INC-20251020-402

The F5 Distributed Cloud team has validated and confirmed that this issue has been resolved and our services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

F5 Distributed Cloud Support team is experiencing issues to answer your support requests via our phone system, however, the ticketing system, including email services are operating normally. We're closely monitoring our third-party vendor updates to fix the communication issues experienced.
Our Distributed Cloud core services and Bot Protection remain unaffected, and operating bussiness-as-usual. We apologize for any inconvenience, If you need support assistance, please log a case with our F5 team to follow up accordingly

Our services remain stable and we will continue to monitor our environment to ensure reliability and stability. Currently, the issue that our support teams were experiencing with phone systems and customer ticketing apps has been resolved. If you experience any issue, please contact F5 Support for further assistance.

The F5 Distributed Cloud team is aware of an ongoing issue impacting services running on AWS. Our support teams are unable to communicate to our customers due to phone systems and customer ticketing apps intermittently failing. We have observed an issue with our communication services only, and all our other services remain operational. AWS is working on fixing the issue and we are noticing services have started recovering.

This advisory is to inform you that we are currently investigating reports of service degradation affecting AWS.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 09:45 UTC.
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.