F5 Distributed Cloud - Service Degradation - Cosmetic error in Routed DDoS service - INC-20251206-418

This is a follow-up to our earlier advisory regarding the cosmetic issue observed by DDOS routed users encountering error while creating or updating tunnels.

We have identified the root cause of this issue and are actively working on implementing a fix.

As noted previously, this issue does not impact the provisioning or functionality of tunnels. Further updates will be provided once the fix is deployed.

Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating a cosmetic issue where DDOS routed users are observing an error while creating/updating a tunnel. It doesn't affect the provisioning of tunnel.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12/05/2025, 20:30 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.