F5 Distributed Cloud - Service Degradation - Delay in access logs and GLR - INC-20260126-432

The F5 Distributed Cloud Support Team is making progress in resolving the delay in access logs and the Global Log Receiver as quickly as possible, all other services continue to operate normally. We will provide further updates as they become available.

The F5 Distributed Cloud Support Team is actively working to fix the delay of access logs and Global Log Receiver, all other services are operating normally. We will provide further updates as they become available.

The F5 Distributed Cloud Support Team detected an issue with the delay of access logs in the UI along with Global Log Receiver functionality. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.

Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Logs Receiver (GLR).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 01/26/2026, 14:30 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.