F5 Distributed Cloud - Service Degradation - Delay in GLR logs - INC-20260323-446

The F5 Distributed Cloud team has confirmed that Global Log Receiver processing has fully recovered and returned to normal operations. Both live logs and backfill logs are now being generated and accessible within the XC Console. This ensures users can effectively access and audit activities as needed.

As previously communicated, all XC Console core services remained fully functional throughout the duration of this event. This maintained the reliability and integrity of the platform in a steady state.

To further reinforce stability, proactive monitoring will continue to ensure Global Log Receiver services operate as usual. If any issues arise, users are encouraged to contact the F5 support team for assistance. We sincerely appreciate your continued trust in F5.

The F5 Distributed Cloud team has confirmed that GLR (Global Log Repository) processing has recovered and continues operating normally. While GLR processing is stable, our team is actively addressing the log lag issues observed. However, there is no impact on network traffic at this time. All core XC Console services continue to function without disruption, maintaining the reliability and operational integrity of the platform. We appreciate your patience and understanding as we work to resolve the remaining issues towards service restoration.

The F5 Distributed Cloud team has confirmed that GLR processing has recovered and is operating normally. We are continuing to work on the remaining issue where logs for newly created objects are not currently available. There is no impact to traffic, and all core XC Console services remain fully operational.
Further updates will be provided as they become available. Thank you for your patience and understanding.

The F5 Distributed Cloud team has identified the issue and is actively working to restore service. GLR log processing is recovering; however, logs for newly created objects are currently not available. We are actively working to resolve this issue. There is no traffic impact, and all core XC Console services remain fully operational.
We will share further updates as they become available. Thank you for your patience and understanding.

The F5 Distributed Cloud customers may experience a slight delay in GLR log streaming. Our teams are actively investigating the Global Log Receiver functionality. Please note that there is no traffic interruption and all core XC Console services remain fully operational. We will share further updates as more information becomes available.
We appreciate your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting GLR lag within the Distributed Cloud environment.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10:38 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.