Incident Advisory: INC-20260504-454

The issue affecting the F5 Distributed Cloud GLR (Global Logs Receiver) has been resolved.
The service remains fully operational, and the incident is now closed.
Please contact support if you continue to experience any issues.

The F5 Distributed Cloud team has identified and mitigated an issue that was impacting GLR (Global Logs Receiver). Please note that all XC Console services were not affected and remain fully operational.

We will continue to monitor the platform to ensure ongoing service stability.
If you have any questions or concerns, please contact us at support@cloud.f5.com.

This advisory is to inform you that we are currently investigating reports of delay in Global Logs Receiver (GLR) within F5 Distributed Cloud Services.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 02:36 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.